- Home
- About Cotswold Cheltenham BMW
- Cotswold Cheltenham BMW Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
743 ratings and 351 comments received in the last 90 days.
06 November 2024
The experience at Cotswold BMW Cheltenham was second to none & especially from George Williams in the Sales Team. The whole test drive,negotiation & sales process was not pressured & George kept me updated through whole process through to collection
04 November 2024
The staff are very friendly and nothing is too much trouble
03 November 2024
So far very satisfied
03 November 2024
Joel Mott was excellent. Once we had ordered car he kept us updated at all times. Once delivered Joel again delivered excellent service. Explained everything about the car in detail and advised that we can contact him at any time
02 November 2024
Brian Dyke was extremely helpful, patient and very informative and couldn't do enough for us.
01 November 2024
Satisfied despite some confusion over the contract, after the original sales person left the business.
31 October 2024
Very satisfied with my experience with BMW CENTRE
31 October 2024
Lots of contact and updates
31 October 2024
Maruf who we dealt with was excellent all the way through and very much adapted his sales approach to my personality and preferences
30 October 2024
All the staff are fantastic
28 October 2024
Made everything very easy and an enjoyable experience
27 October 2024
Good communication throughout.
23 October 2024
An excellent dealership. The best. They perfectly balance a warm welcome, making you feel like part of the family whilst also making you feel like a VIP. Owen is professional, efficient, helpful with clear communication. I am grateful to him.
22 October 2024
Great customer service
17 October 2024
Negotiations were conducted in a very appropriate and friendly manner. Handover was thorough and the car very well presented.
14 October 2024
Personal service much appreciated. Good test drives arranged. Time spent discussing the specification options and details for the final car. The BMW centre were pro-active when unforeseen issues arose during the process.
13 October 2024
Cotswold BMW were great. Car was presented very well and the centre was very impressive. Will return to get my car serviced there.
09 October 2024
Joel was really helpful finding the perfect car, didn't try to oversell and scare me off. Really enjoyed picking up my first luxury car, and likely will come back again in a few years time!
06 October 2024
Great service from Mark Minns
04 October 2024
BMW Cotswolds is a fantastic BMW centre, and over the years, a centre I've grown to trust to look after me and my car.
03 October 2024
Whole process was great
01 October 2024
Josh was very knowledgeable and helped us make changes to the spec. The collection of the car was made very special with my excitement reflected in Josh's pleasure at my enjoyment of the car.
01 October 2024
Dave took time to talk through options even after the show room had closed, not rushed in the slightest. I was given plenty of different options to suit my budget and requirements, nothing was too much trouble.
27 September 2024
Our sales exec, Maruf made the whole process seamless. He kept me updated throughout and called to confirm the timeline for delivery and handover well within the timeline he had given originally.
25 September 2024
Really impressed with the service from start to finish, and made to feel that my business was important.
24 September 2024
The whole sales process felt special and the dealership itself is a lovely place to be.
22 September 2024
Maruf was very professional but at the same time personable and friendly which was a great combination. I would also like to add how welcome I was made to feel by all other staff, which when spending a lot of money is very important to me.
21 September 2024
every thing went well
21 September 2024
I couldn't be happier, the car was prepped very well and was sitting in a bay ready for collection Joel walked me through the various forms clearly and even took a few photos for me and a video to show my family who could not be there
18 September 2024
Simple and straightforward.
17 September 2024
Handover and purchasing with Mark was a real pleasure and a highly enjoyable process. He is a credit to the company.
16 September 2024
I have been completely satisfied on every level. Even when I had the slightest problems with my new registration plate, I called Dave Rogers and he'd already sorted the problem!! How professional is that??
14 September 2024
Liked the way car delivered. Everyone at the centre was very helpful
14 September 2024
satisfaction within all areas of BMW Cotswold areas.
13 September 2024
Cotswold BMW are outstanding.
10 September 2024
George was excellent. He understood our needs but more than that, his ease of style and approach just meant that the whole process was great. Thank you.
10 September 2024
Had some queries on technology due to large differences since my previous model.
09 September 2024
Leigh was very professional and conscientious in the way he conducted business.
09 September 2024
Dealer kept me mobile whilst replacement vehicle was in production
24 August 2024
What an amazing showroom
21 August 2024
Excellent customer care and an indication that our business was valued.
13 November 2024
Cotswold solved the whole issue after a rocky start with customer services
13 November 2024
Very easy to interact with on every occasion
12 November 2024
Although they carried out the MOT, cleaned the car etc there was an issue with my cars Connected Drive that needed looking into. Although they did some checks they didnt check its overall connectivity so as expected ill need to return it again.
12 November 2024
Completed in the time they said it would be and car had a nice clean too!
12 November 2024
Thought the gift of Lego m4gts and M hybrid v8 on collection of car was a nice touch.
12 November 2024
Everything was done as and when I was told it would be. I truly could not fault a single person I interacted with on the phone or in person.
11 November 2024
Easy to check in. Kept informed.
11 November 2024
The app failed to complete my booking on screen, but I ended up with at least 3 booking emails.
11 November 2024
Would have received 5 stars, but....an issue with warning lights was not resolved /mentioned on collection. Drove out and lights came on, went straight back to reception and I now have to bring car back again in December.
11 November 2024
Very pleasant people at Cotswold BMW but found it almost impossible to communicate.
11 November 2024
Donna - she looked after me and accommodated my needs. I was short of time and had to return the next day and she organised an expedited fitting of my tyre. She was professional and respectful and kind. Exemplary.
10 November 2024
Happy with service But I would prefer my radio left on the station I use ..Radio 4 And would like like my lights put back as they were when I brought the car in Difficult leaving in the dark forgetting lights might have been touched ??
10 November 2024
Use of genuine parts.
10 November 2024
I've done business with them for the past 7 years now between Mini and BMW, I've not had a single issue with them at all.
10 November 2024
Great service
09 November 2024
Vehicle report says incorrect tyre size fitted, not mentioned on the two previous visits, no new tyres fitted last 2 years
09 November 2024
They was lovely and did all what needed to be done to a high standard
07 November 2024
Staff not as attentive as they once were.
07 November 2024
Everything was covered, loan car ready, minimal waiting. Almost all questions answered on the day one outstanding query was dealt with a quick phone call the following week direct to Donna our service advisor
07 November 2024
Completely satisfied
06 November 2024
With dirt still left on the car, the clearcoat being completely ruined and swirled, the dashcam cables left hanging out the headlining and the poor service. Cotswold BMW need to do a lot to restore my faith in their company and services they offer.
06 November 2024
Good value and good service.
06 November 2024
Always courteous staff and extremely helpful
06 November 2024
The work was carried out on time.
06 November 2024
Trying to upsell me on work when I'm only there for the airbag recall.
05 November 2024
Professional service & aftercare.
05 November 2024
Efficient and quick good service - nice coffee!
05 November 2024
Confusion over fact I was waiting and therefore nothing done on car for first three hours
05 November 2024
They always go above and beyond. Lovely dealership to be in too.
04 November 2024
It's nice to see video of how the service is carried out excellent
04 November 2024
Compared to other dealers
04 November 2024
Donna was efficient and personable
04 November 2024
Everything done as required including timings Friendly service Great coffee
04 November 2024
Longterm owner and customer
04 November 2024
Always comprehensive details of car status and future work anticipated
04 November 2024
Pleased with visit its a shame the lift back home and pick up for return isn't available now. Being a one vehicle family it's not too convenient.
03 November 2024
Great customer service throughout and hire car provided so we were able to get on with life while we were waiting
03 November 2024
The service is great. As always, the fifth star would come if the prices were more reasonably. For the things I know I can get elsewhere, specifically tyres and wiper blades, BWM charges 3.5-4.5x what I pay.
03 November 2024
Still waiting for a call back regarding a front camera, was told that I woluld get a call but not received any call as of yet Also the car wasn't ready for when it needed to be ready, hence why there are slightly lower marks
03 November 2024
Staff most helpful and keep you informed
01 November 2024
I am beyond impressed with the outstanding service at BMW. My concerns were handled with care, and my vehicle was returned in pristine condition. They have definitely earned my loyalty. Jesika is the best among all. Appreciate a lot.
01 November 2024
Jobs done and courtesy car provided - thank you
31 October 2024
Service and MOT was great. Disappointed with the complimentary car cleaning service. Car didn't look like it had been hoovered at all.
31 October 2024
No problems - all good.
31 October 2024
Valet wasn't as good as usual.
31 October 2024
Again, the only positive was having the car wash included in the £180 per hour fee
31 October 2024
Nothing to suggest for improvement
31 October 2024
I specifically mentioned need for coolant level to be checked and re-filled as I am constantly getting I-drive message advising "coolant level low". This was not attended to.
31 October 2024
See above.
31 October 2024
Great service and bill came in under first quote
30 October 2024
Competent advice and support
30 October 2024
Almost a 5* apart from issue with tyre
30 October 2024
My feedback is aimed at BME not Cotswold. Having a standard charge for adding screenwash and battery during a service, even if not required, is nothing more than profiteering.
30 October 2024
Very disappointed. Your performance was sadly lacking this time. Read answer above. You ask for my comments on this question but no box to put them in.
30 October 2024
Friendly and professional at all times.
29 October 2024
Service was great but really really slow for a while you wait appointment. Overall it took 3 hours but more than half of that time was after the car had been locked up at the end of the service, waiting for the paperwork to be processed.
29 October 2024
I received curteous service, and I hope, good mechanical service.
29 October 2024
Fantastic setup at Cotswold BMW. Professional staff and superb facilities. Cafe is a real bonus.
29 October 2024
Tried to book car in for a recall. Website doesn't provide this option. Multiple calls to dealership with no one answering the phone. Check in is now online but this just an excuse to sell over priced stuff and still had to check in on arrival.
28 October 2024
On time and customer care was excellent
28 October 2024
Valeting of the interior of the car was poor , standard of hoovering was notgreat , smears on i twrior wundshiels glass marks on interior doors and stickly cupbolders and phone charging lad
28 October 2024
Everything resolved first time
28 October 2024
Efficient clean work and the coffee was delicious. Sam the service receptionist was very helpful and deserves a mention in dispatches.
28 October 2024
Always attentive and the team have a nice personal approach
28 October 2024
Excellent service. Car clean was not great - only fault in otherwise brilliant experience
28 October 2024
Car was originally booked in as a day appoint but phoned and said I needed it changing. Then on check in 8am I informed the desk that it had changed and I was waiting. A 2 hr appointment turned out to me sitting there all morning with nothing to show
28 October 2024
Once again the car was returned to me without the service history being updated in the iDrive. After three days of trying they gave the car back to me and said the paper receipt will be enough and that they would try again on the next visit.
26 October 2024
Valet service could be better.
26 October 2024
For the price I paid it was OK. It had been washed but it was a £477 service so. . And now I need to pay £180 to get a key that I should of got with the car. I was told my key would be sorted but feel it was just put off untill warranty expired
26 October 2024
No problems
26 October 2024
Good customer service.
26 October 2024
Very good but some admin issues, - missed completion of service record.
26 October 2024
After initially saying that the car could be booked in at the earliest mid November because of a shortage of courtesy cars we eventually agreed that someone from the dealership would pick my car up from home earlier.
25 October 2024
Ryan was great, good communication and drop off and pick up was swift. I can't fault the customer service experienced.
25 October 2024
The service was completed within the time frame specified and cost of planned work was specified in advance
25 October 2024
Again, good service. Just way over priced for parts and servicing.
25 October 2024
Coffee machine broken
24 October 2024
Cotswold BMW are very good at looking after their customers.
24 October 2024
Great service from the team.
24 October 2024
Very satisfied & Donna told me to stay so.. Jokingly it's so easy to deal with this company & nice to have a rapport that doesn't feel too clinical.
24 October 2024
Ryan was a pleasure and kept me up to date with everything, couldn't fault a thing.
24 October 2024
Fantastic facilities, professional service.
23 October 2024
WARM AND FRIENDLY
23 October 2024
This was our first visit to Cotswold BMW Cheltenham after having recently moved the the area. On arrival at reception it was unmanned and it was several minutes before we were able to attract someone's attention. Donna Williams was excellent.
23 October 2024
Ryan kept me informed, offered me choices.
23 October 2024
The whole experience was very good, I was kept informed about the work that needed doing, would always bring my car here, so thank you!
23 October 2024
Convenient location for me.
22 October 2024
Last service record was deleted from car and could not be recovered. I think I should have been pre warned this would happen.
22 October 2024
The Service Advisor Donna Williams provided an excellent service.
22 October 2024
Very good service provided.
22 October 2024
I'm a regular customer & always recognised when I take the car in for servicing.
22 October 2024
Efficient, practical and good
22 October 2024
Safety recall carried out with no fuss. Another potential issue identified that can be investigated shortly at MOT time.
21 October 2024
Excellent service from start to finish
21 October 2024
It was personal and i think the video of results is a great communication tool.
21 October 2024
Excellent apart from the delay
21 October 2024
unlike previous visit car given a good clean
21 October 2024
In for recall. Arrangements straightforward
21 October 2024
Excellent customer focus Loved the cafe
21 October 2024
The two young ladies (one a trainee?) were particularly helpful.
20 October 2024
Good service
20 October 2024
Polite advisor who kept us informed.
18 October 2024
They only charged for the investigation (good), however a couple of days later in traffic there was blue smoke coming out of the engine compartment and the smell came back (bad), so I don't think the diagnosis was that thorough
18 October 2024
Great communication, speedy pickup using pin to retrieve keys.
17 October 2024
Work completed on time.
17 October 2024
Very professional service booked unfortunately I needed the car the next day but had to book it back in for installation of the new part. The pot was fitted very promptly.
16 October 2024
No issues at all, Donna Williams was very helpful and dealt with me quickly.
16 October 2024
As usual faultless customer care
16 October 2024
Because Sam Goddard delivered an outstanding service.
16 October 2024
Punctual and attentive
15 October 2024
All OK but not exceptional?
15 October 2024
You found the fault and you fixed it under warranty and kept me updated throughout
14 October 2024
Efficient
14 October 2024
No Cleaning staff may not have known that there is a compartment underneath the boot on series 1s which also need a vacuum.
14 October 2024
Did what it said on the tin
14 October 2024
Carried out the work needed and checked everything before handing the vehicle back . Provided a very good courtesy car
14 October 2024
as above
14 October 2024
Very satisfied
14 October 2024
You provide a great service, however it takes to long to be concluded. The quality of the final car washing is not so good as well.
14 October 2024
Be great to have a better WiFi and 5G signal while working in site.
14 October 2024
Great service but I had a 2 hour MOT and the car wasn't valeted. This maybe due to time constraints but it is nice to get it back clean inside and out.
13 October 2024
Was extremely well looked after by the service rep Donna Williams who kept me well informed at all times of the progress with my car.
13 October 2024
Recall work
13 October 2024
Efficiency
13 October 2024
Tom Broughton kept me up to date during the day, with accurate times and clear breakdowns of service comments
12 October 2024
See 1
12 October 2024
Staff was Very warm and welcoming. I was very comfortable and satisfied with their help and service
12 October 2024
Very satisfied apart from pick up.I thought we were greeted well,but onwards not very caring PR!
12 October 2024
Checked in online which was great but then the key drop safe wouldn't open so I still had to queue and check in personally.
11 October 2024
Whilst I was very happy with the work done on my car, the check-in and collection process were somewhat chaotic on this occasion. Maybe everyone needed to speak to an advisor rather than using the automated check-in.
10 October 2024
There was a delay due to the replacement tyres not being delivered but Halli kept me full informed and was very helpful throughout .
10 October 2024
I was made very welcome and everything explained very well. Collecting the car was a doddle and it had been beautifully cleaned.
10 October 2024
No problems
10 October 2024
Tom kept me up to date with all works on the car. The cafe staff were very polite.
10 October 2024
The service team update the progress and recommendations in a timely manner.
09 October 2024
As mentioned above, the whole process wasn't good, to start I was given a courtesy car with a puncture so had to take the car back in my time to be fixed. I shouldn't have had a courtesy car in the first place as car should of been completed.
08 October 2024
Kept in touch throughout the process!!! Professional and very courteous staff member!!!!
08 October 2024
Cotswold did a competent job and charged less than quoted initially. However, they are a little wrapped up in their own magnificence and attention to detail, always the test of true service, could be improved.
08 October 2024
Excellent communication about the process. Staff approach was good. Great environment. Beautiful and friendly adviser.
08 October 2024
Despite the above comments about a pool car, service was great and I appreciated the discount pricing based on the age of the car. Staff are friendly and helpful.
08 October 2024
Excellent efficient service, fast delivery of parts ordered with reasonable courier cost
07 October 2024
All work was done in good time and they keep you informed with progress.
07 October 2024
It was an MOTA JOB, done smoothly.
07 October 2024
On time and to budget but inability to provide body shop quote
07 October 2024
Ok
07 October 2024
The arrangements for customers waiting for their cars to be serviced are excellent
07 October 2024
Both the service persons (Stuart) who served me initially and the lady who took payment were helpful and understanding to the shock of the bill for 4 new tyres and a sensor.
07 October 2024
Please can you allow Amex as a means of payment.
07 October 2024
I was greeted by very friendly staff who explained everything and what to do. This was helpful as it was my first time coming back to BMW and this dealership.
07 October 2024
Mix up over service dates but all sorted
07 October 2024
From booking the car in for the service to the collection it was handled very professionally and clearly communicated.
06 October 2024
No hassle
06 October 2024
BMWi service receptionist and MOT tester need more training in MOT regulations for electric cars
06 October 2024
Nice and smooth process
05 October 2024
Kept up dated, was gifted a present due to work needed. Friendly
05 October 2024
Service advisor Sam Goddard was extremely helpful
05 October 2024
Work completed on time & progress updates given during the process. Stuart on the service desk showed a high degree of customer care
05 October 2024
Great service from Ryan in the service team. Was well looked after informing me of every thing that was done to the car. Faultless service from Cotswold as usual.
04 October 2024
Sam was extremely helpful and helped me to get my problem fixed quickly.
02 October 2024
Good service
02 October 2024
Welcoming lounge whilst waiting. Great video of the general car issues.
02 October 2024
recall issue - sorted easily. delighted ot receive a free vehicle check with a little video. personal service from Donna - whoo communicated the delay in advnace and sorted me a courtesy car without being asked
02 October 2024
The perfect dealership! I've been driving BMW's since the mid 90s and used many dealerships over the years. Cotswolds is the best. It's all about the staff who are well trained and happy in their work - it shows!
02 October 2024
Great service
01 October 2024
Stated in the email
01 October 2024
Jess went above and beyond to ensure a problem was dealt with swiftly and smoothly. Even to the point of giving me a choice of last minute courtesy card.
01 October 2024
All issues handled as quickly as possible
01 October 2024
Polite and efficient people
01 October 2024
Cotswold BMW were very professional and their service was excellent. In particular i would like to single out Cotswold's Senior Service Representative Tom Broughton who was extremely helpful and made the process smooth and easy.
30 September 2024
Happy with service, but didn't expect a 'while you wait' appointment to take 3hrs
30 September 2024
Overall had a good experience of all aspects of the work carried out at Cotswold
30 September 2024
On arrival I advised the team I was waiting on site while they did the MOT but this wasn't past on so when I went to chase around 2pm after being there since 9am I was advised my note wasn't past on
29 September 2024
Stress free experience
29 September 2024
I dealt with Tom in the service department. He is professional, empathetic and efficient. I needed urgent help because a software update had caused the display to malfunction. Tom ensured that it was fixed on the day. And updated me throughout
29 September 2024
Stress free experience
28 September 2024
Alice Sparks was excellent. Only thing is that it's not easy getting out through to your service dept.
28 September 2024
Car had to have a technical repair that was fully completed by well trained staf
27 September 2024
Excellent service from Andrew and the team as always.
26 September 2024
The work was completed swiftly and staff were friendly and welcoming.
25 September 2024
Our service advisor Halli Meldrum was excellent. Even though she's new to this role she's got great customer service skills - friendly, helpful and really good communication skills. A really pleasant experience overall.
25 September 2024
Inconsistent with 'amber' warnings from one service to another. Pick up slow on a Friday afternoon - 20mins wait before being seen. Only 1 or 2 staff dealing with service payments. Didn't update MOT pass on system (had to check and remind them).
25 September 2024
No fuss, good service from staff
24 September 2024
All was very straight forward.
24 September 2024
Only an MOT so straight forward. Recall completed also which was all completed taking exactly the time suggested from the start.
23 September 2024
Good value / very clean car returned!
23 September 2024
Friendly, Courteous and Professional as always. Donna is a great asset to the BMW front of house team and seems to effortlessly go the extra mile.
23 September 2024
Pleased with the service and quick they did the safety recalls..
23 September 2024
I have taken off a small percentage due to the fact that certain items are included in the service, whether you want them or not. These are not safety related items, rather they seem to be a way of padding out the bill to reach the invoice total.
22 September 2024
The job was made professionally and I found my car washed and in a great condition.
22 September 2024
Tom Broughton was absolutely brilliant with us. He would keep me updated throughout the time my car was in his care and did his best to get to me in a quick timeframe. Thanks again Tom!
22 September 2024
See above
22 September 2024
As above
22 September 2024
Very happy
22 September 2024
The job done efficiently.
22 September 2024
Superb experience, as always. Shaun and Donnawere both great, providing high levels of professional, customer focused service.
22 September 2024
Took longer to check wheel alignment than expected.
22 September 2024
Excellent
22 September 2024
Very proffesional
21 September 2024
Later pickup than expected but no other problems thankyou
21 September 2024
They did the job perfectly at the quoted prices
21 September 2024
Day 1 I had booked the car in online and then again by a receptionist upon arrival for my MOT while I waited. After 90 minutes when I enquired it turn out the keys had not been picked up and the MOT had not been done! Day 2 Returned with the car & !
21 September 2024
Macca (Andrew) kept me updated on progress throughout
21 September 2024
Holly was extremely helpful in accomodating my request to carry out work as quickly as programme permitted so that we did not have to travel across town in rush hour
21 September 2024
See above
18 September 2024
The booking service was good. It took a bit of hunting around to locate the option for an MOT on top of the regular service. The car has yet to be serviced.
18 September 2024
The servicing costs are much higher than those from a BMW specialist centre.
18 September 2024
As above
17 September 2024
Car was serviced but has been left covered in scratches following the complimentary wash. One of which has removed the clearcoat.
16 September 2024
Did what I asked and if anything was in doubt sought clarification.
16 September 2024
As above kept waiting for over 2 hours. I made 2 phone calls to find out what the hold up was and had to leave messages with a receptionist as the agent who advised me the MOT had been completed was not available to speak to!
16 September 2024
Could have been given more information on what actually is happening when the car goes in.
16 September 2024
See as above
16 September 2024
Bit of miscommunication on how long the service would take. Then wasn't told the vehicle was finished and ready for me to leave
16 September 2024
Did what I asked within the price estimate. Able to speak with service provider.
16 September 2024
Work done to the highest standards and in good time.
16 September 2024
Jess was amazing and an absolute pleasure to deal with.
16 September 2024
Fast and efficient
16 September 2024
Very satisfied. Super friendly staff, excellent information given on what was done and recommendations on what needed doing
16 September 2024
Staff, and service together with clean vehicle
16 September 2024
Same as above
16 September 2024
Met my expectations
15 September 2024
*Through technology, accurate information passed on to client.
15 September 2024
Efficiently carried out within the timeframe requested.
14 September 2024
All great.
14 September 2024
Very good service and Donna was lovely.
13 September 2024
Service was brilliant as normal. Stuart Cattanach looked after both me and my BMW x3 perfectly thank you
13 September 2024
they omitted to put a tyre cap back on one of the tyres where air pressure is inserted.
12 September 2024
Generally excellent, but large wad of workshop paper left in the bottom of the engine bay that I had to fish out with a stick. Possible fire hazard ? Gift left in the car made my godson extatic.
12 September 2024
Easy to park, efficient and friendly staff, know their cars.
11 September 2024
It's very efficient
11 September 2024
After a previous terrible experience at another dealership, you have restored my faith in the brand. Customer service was top notch Thank-you
11 September 2024
easy online booking, friendly staff, good amenities - Hallie who handled my service visit was excellent, as was Jack the technician who explained the work that had been completed.
11 September 2024
As stated Halli and Donna were great and when Halli brought out a little bag of Haribo for my 3 year old son on our way out - he was delighted :)
11 September 2024
Very helpful staff. Helped me out with everything that I needed and more.
11 September 2024
Well organised and efficient service dept. I collected my car on a Fri afternoon, which was inevitably busy. Little that can be done to reduce this pressure except perhaps a few more staff on at peak times?
11 September 2024
Donna - honest, authentic, clear communication. Thank you
11 September 2024
Quick turnaround
11 September 2024
Good service and price matching of kwikfit was a pleasant surprise as you not done that before
10 September 2024
Overall a very good experience. Stuart Cattanach was very helpful and offered good advice on certain aspects of the service.
10 September 2024
When I brought my car in the lady in the showroom was very helpful and very polite and nice
10 September 2024
Very friendly staff, knowledgeable and very helpful
09 September 2024
My recent '2 hour' appointment for an MOT and service was carried out very well with no problems or issues arising. I also like the routine 'health check' and supporting video and valet service.
09 September 2024
All elements of service met with my expectations.
09 September 2024
No complaints
09 September 2024
Good from checking in to checking out
09 September 2024
Appreciate the complimentary wash and vehicle check. However I had to ring twice as it was coming to end of day and I had not been contacted to know when to pick up my car. Bring back the pick up service even as a paid-for service
09 September 2024
Excellent service from Sam
09 September 2024
In day, Needed car, so changing to waiting was convenient , although time consuming! But service was generally very good
08 September 2024
I had a recall, BMW made it very easy for me to get the problem rectified and supplied a courtesy car at no cost to me .
08 September 2024
Booking my car in was quick and easy and I was able to enjoy free coffee whilst I waited. It was returned to me in a timely manner and was all nice and clean too. They did a health check of the car and reported it in excellent all round condition.
08 September 2024
Ryan.
07 September 2024
Excellent facilities, quality work and customer service.
07 September 2024
No problems when I have both my M cars serviced. Excellent service every time.
06 September 2024
Always quality work carried out on my car. Thank you.
05 September 2024
Completely satisfied
04 September 2024
The car was booked in and I was given an estimated time of completion . The time taken was less than anticipated. I was able to sit in the waiting area and enjoy a cup of coffee and pastry.
04 September 2024
A major service has just been completed, my car is running exceptionally well, which I am very pleased with
04 September 2024
Everything completed to my satisfaction and I know if I have an issue it will be immediately resolved.
04 September 2024
Friendly greeting on arrival, and excellent customer care from Sam Goddard, who took the time to explain the work being carried out, and why it was necessary. A very professional and focused young man who cared about his customer (me!!)
03 September 2024
Drop off facilities excellent Staff excellent Catering and waiting facilities excellent All done within time
03 September 2024
Very impressed, with the staff in the service department and throughout.
03 September 2024
I had the registration plate changed (same number) and I was asked to bring 2 documents. On arrival I was told I should have brought a third but the agent was a little unsure, then it was decided that two were ok.
03 September 2024
I felt as though everything that was done was done to a high standard and all the things I asked to be done were completed. Jessica was very informative on the updates daily and also ensured they did everything they could to help me out.
02 September 2024
Comfortable surroundings with wifi and free beverages whilst I waited for the service to be completed. I was asked at checkin if i wanted my car cleaned and chose not to, as id clened the car myself, the day before.
02 September 2024
It took an hour longer to complete than predicted.
02 September 2024
Very satisfied and pleased with all the staff I dealt with. Car is always ready when they say it will be.
02 September 2024
I came for a brake fluid service. I know that there are other checks but I'm not sure what items are looked at. Ive been a customer for 10 years, I think that last time that my sceen wash was topped up but I noticed that this time it was not.
02 September 2024
Car was in for EGR recall, but had developed an electronic fault. Cotswold were very proactive on identifying the cause and also on vehicle inspection finding a couple of other problems all of which have been authorised under my warranty.
02 September 2024
Very pleased with how you look after me
02 September 2024
Everything was good, excellent drinks and pastries, just spoilt by goody bag, which I wasn't expecting and just ended a negative experience to something that was overall very good
02 September 2024
My car was serviced as expected, although on my last couple of visits, no-one contacted me to let me know that my car was ready for collection as promised. (I needed to use my car in the early evenings and was therefore late for one appointment).
01 September 2024
Very helpful friendly staff. Kept me informed of progress
01 September 2024
Good service and friendly staff
01 September 2024
Nice and easy, all went ahead as planned
31 August 2024
Because I was well satisfied
31 August 2024
All great
31 August 2024
Whole process worked well and was efficient
30 August 2024
It's always a five star service from Stuart.
30 August 2024
Sam dealt with us and is so professional and helpful. He delivered on his promises and there were no surprises. First class service, thank you.
29 August 2024
As I have come to expect at Chelteham
28 August 2024
Staff friendly. Environment nice. Check in efficient. Car clean appreciated Gift for inconvenience of the recall was a nice gesture and appreciated. Felt like an upsell and not asked for on the inspection.
28 August 2024
Everything and even more was done to the highest standard
28 August 2024
Car collection after its service was delayed as no one was available to see me. The car has slight dirt marks on the drivers seat .
28 August 2024
No regular updates
27 August 2024
Cannot fault any of the interactions.
27 August 2024
Good service this time and the fault with the car has been identified and repaired straightaway. But it's taken 3 visits to get the correct action taken with possible unnecessary costs of diagnostic fee and new door latch being incurred by us
27 August 2024
Easy to book in, clear communication and advice, great coffee and pastries!
27 August 2024
Clear communication throughout the process. Work carried out satisfactorily.
26 August 2024
Once part was available service was good.
26 August 2024
Perfect.
26 August 2024
Did what they said, kept us and gave a discount
25 August 2024
Always get excellent service
25 August 2024
Happy with the service team, Ryan, who kept me informed of progress. Only area to look at is the phone system
25 August 2024
Polite service
25 August 2024
Very good service from BMW
25 August 2024
Excellent from start to finish
24 August 2024
Excellent friendly service
23 August 2024
Hospitality and knowledge of product
22 August 2024
Fast, efficient, a little pricey
22 August 2024
Great service
22 August 2024
Relaxed and friendly atmosphere
22 August 2024
because they told me that my brakes need to be replaced and they still have a lot of life left, after a while maybe around 4-5 months, thanks
21 August 2024
Easy to book in (EGR recall) Online check-in very helpful Timely phone call when job complete Helpful video health check GOODIE BAG from BMW due to recall
21 August 2024
The work my car was called in for was carried out very satisfactory
20 August 2024
Thorough checking of vehicle and Corresponding with customer
20 August 2024
As above
20 August 2024
Ryan kept me up to date with everything, the car got cleaned and the hire car was a must.
20 August 2024
Good
20 August 2024
again seamless
10 November 2024
Friendly staff and very welcoming